Service
AI Reception & Lead Follow-Up
Capture and respond to inquiries around the clock, without adding headcount.
What's included
- After-hours and overflow inquiry handling
- Automated qualification and appointment requests
- Human handoff with full context
Best for
It depends on your scheduling tools and how you want the system to work. In many cases, the system can request and confirm appointments within defined parameters. In others, it captures the lead and notifies your team to confirm. We design the workflow based on what your tools support and what you are comfortable with.
Common questions
Will the AI actually book appointments, or just capture leads?
It depends on your scheduling tools and how you want the system to work. In many cases, the system can request and confirm appointments within defined parameters. In others, it captures the lead and notifies your team to confirm. We design the workflow based on what your tools support and what you are comfortable with.
What happens when a customer has an emergency?
Urgent situations follow escalation procedures that you define and approve before the system goes live. The system routes urgent contacts to the right person immediately, it does not attempt to handle emergencies autonomously.
Will customers know they are talking to an AI?
We design systems that are transparent about their nature. The system does not impersonate a human employee. How it is introduced and what it says is defined in the intake script, which you review and approve.
What tools does this integrate with?
Integration depends on the tools you use. We verify compatibility before committing to a scope. Common integrations include scheduling platforms, CRMs, and communication tools. We will tell you honestly what is and is not possible with your current stack.
What if I want to change the intake script or booking rules later?
Changes to scripts, qualification criteria, and booking rules are part of ongoing maintenance. We define the process for requesting and implementing changes in the engagement scope.
Ready to get started?
Book a Growth Assessment and we'll identify the right scope for your business.